title: 30-Day Return Policy PetWorld offers a 30-day return policy on most items. If you're not satisfied with your purchase, you can return it within 30 days of the delivery date for a full refund or exchange. The item must be unused, in its original packaging, and in resalable condition. To initiate a return, log in to your account, go to "Order History," select the item you want to return, and follow the prompts. Please note that some items, such as personalized products or opened pet food, may not be eligible for return.